AP Assist is an AI agent that resolves supplier queries by pulling real-time data from your ERP, reconciled statements, and duplicate records. It targets 95%+ autonomous resolution. No templates. No ticket queues. Just accurate answers drawn from your actual AP data.
See it with your own data. Free proof of concept included.
A supplier emails asking about a payment. Someone on your team stops what they are doing, logs into the ERP, looks up the transaction, cross-references the statement, checks whether the payment went out, and drafts a reply. That's 15 to 30 minutes for a single query. Multiply that across dozens of suppliers and the time adds up fast.
There is no central tracking. Queries come in through email, sometimes phone. Follow-ups get lost. The same questions get asked again because the supplier never got a clear answer. Your AP team becomes a help desk when they should be focused on reconciliation, exceptions, and month-end close.
Suppliers ask questions in natural language through chat, email, or a supplier portal. AP Assist understands what they are asking, pulls the relevant data, and responds with a clear, specific answer. Not a generic template. An actual answer based on the supplier's account, the invoice in question, and the current status in your ERP.
AP Assist connects directly to your ERP and pulls from every 360° AP module. It can check payment status, reference reconciled statements from AP Accurate, flag related duplicate detections from AP Assured, and surface processing status from AP Automate. The supplier gets a complete answer without your team looking anything up.
Not every query can be resolved autonomously. When AP Assist encounters a question that requires human judgment, a policy decision, or data it cannot access, it escalates to your team with full context. The person picking it up sees the query, the data AP Assist already retrieved, and what it could not resolve. No starting from scratch.
Every query, every response, and every escalation is logged. Your team can see exactly what AP Assist told a supplier, when, and based on what data. This is useful for dispute resolution, compliance, and understanding which suppliers generate the most queries and why.
AP Assist AI chat panel with real-time data retrieval from reconciliation dashboard
AP Assist is only as good as the data it can access, and because it sits inside 360° AP, it can access everything. When a supplier asks about a payment, AP Assist checks the ERP, pulls the reconciliation status from AP Accurate, checks for related duplicate flags from AP Assured, and confirms the invoice processing status from AP Automate. The answer it gives is complete because the data behind it is complete.
Resolved queries also feed back into the platform. AP Analyze tracks query volumes, resolution times, and escalation rates by supplier, giving your team visibility into patterns that might indicate a process issue or a problem vendor.
Give us a set of common supplier queries and your ERP data. We'll show you how AP Assist handles them. Free proof of concept. No commitment.